Buyer Guide

Buyer Account

Is the buyer account free?

Yes the buyer account is totally free.

How to become a buyer at dikani.com?

Anyone can become a buyer at dikani.com. Click on registration in the upper menu on your right hand side of the homepage of dikani.com and fill in the registration form and submit it. Make sure you enter your correct email address. You will be receiving an email that has your password to your email account. Login to dikani.com using your email address and the password sent to your email. Complete the registration form.

I forgot my password, what to do?

Click on the link login in the upper menu on your right hand side then click on forgot password under login now button. Enter your email address and click on submit. Your password will be reset and an email with a new password will be sent to your email account.

How to change my password?

Login to Dikani.com with your email account and password. Click on your account name at the top menu on your right hand side, click on change password. Enter your current password. Enter your new password and reenter your new password to confirm.

How can I make an order?

Login to Dikani.com with your email address and password. Choose the seller and the product that you want to buy. Click on that product, choose the quantity, (size and color if there any) you want to buy then click on add to cart. Go to Cart. Make sure that all information in the shopping cart is correct then click on checkout.

What will happen after checking out from shopping cart?

The seller will receive your order. The seller should contact you by message or directly by calling you by using the phone number you have provided in the site. The status in the recent orders will be pending.

Once the seller receives the order he will change this status to in process. Once the product is delivered the status will be changed to delivered.

Can I cancel an order?

The buyer can cancel the order only when the status is pending.

Can the seller cancel an order?

The seller can cancel the order when it is in pending status or in process.

How would I know that a seller canceled an order?

You will receive an email notifying you that your order has been canceled. You can access dikani.com and go to recent orders; you will see that the current status is canceled. You can delete cancelled orders and the deleted cancelled orders will be moved to order history.